Delivery & Fulfilment Policy

LogoPixi · logopixi.com Last updated: 15 October 2026

LogoPixi (“LogoPixi”, “we”, “us”, “our”) is a brand operated by TOBODIGI LLC, a Maryland (USA) limited liability company with its mailing address at 7570 South Arbory Ln, Laurel, MD 20707, USA. This policy explains how we deliver our logo design, brand identity and related design services.

1. Digital services only. Nothing is shipped

All our services are digital and custom-made. We do not sell or ship physical products, so there are no shipping charges or shipping times.

2. When work begins

Your project starts after:

  1. You accept our written quote or proposal;
  2. We receive your payment through Stripe or PayPal and, where agreed, Payoneer; and
  3. We receive your complete brief and any content or access we need.

We confirm the start date and the delivery schedule in writing (usually by email).

3. Typical timelines

These are typical timelines. Your quote or proposal confirms the dates for your project.

Service Typical timeline
Basic Logo (A$45) First concept within 24 hours after payment and receipt of your complete brief
Starter (A$299) First concepts within 24 hours after payment and receipt of your complete brief
Brand Kickstart (A$599) About 1 week from payment and a complete brief
Full Identity (A$1,099) About 2–3 weeks from payment and a complete brief
Brand Programme (from A$1,999) Timeline agreed in your quote

Timelines are measured in business days or weeks from the start point in section 2. They depend on timely feedback, content and approvals from you and on platform review times. If something changes the schedule, we tell you as soon as we know and agree on a new date with you.

4. How we deliver

Basic Logo final files are PNG & JPG. Starter master files are SVG, PDF, PNG and JPG. Larger packages include the identity assets stated for that package.

Each time we send a delivery, we notify you by email. Final delivery is complete when we send you the final files or access, or when we launch or submit the work in your account.

5. Revisions

Basic Logo includes one concept and three revision rounds on that concept. Starter includes three concepts and two refinement rounds. Brand Kickstart includes four concepts and three refinement rounds. Full Identity includes the Brand Kickstart scope plus its stated strategy and identity deliverables. Brand Programme is individually scoped. A revision round is one consolidated set of feedback on the agreed direction. A new concept, a different business name or a substantial change of brief may need a revised quote, and we confirm any extra charge (for example an additional revision round) before doing that work.

Please send feedback within 14 days of each delivery. If we do not hear from you within 30 days of a delivery, despite at least two reminders, we may treat that stage as delivered and pause or close the project. You can still contact us to restart a paused project, and this does not affect your rights under our Refund & Cancellation Policy.

6. Third-party platforms

Some work relies on third-party platforms such as printers, trade mark registries and font or stock licensors. Their approval processes, review times, outages and policy changes are outside our control. Where your package includes submission or setup on these platforms, we complete it in accounts you own or control, and you remain the account holder.

7. File storage and backups

We keep copies of final deliverables for at least 90 days after final delivery. Please download and store your files securely. After that period we may delete project files, unless we agree to keep them for longer.

8. Didn’t receive something?

If you have not received a deliverable by the agreed date, or a download link does not work, email Info@logopixi.com. Please check your spam folder too. We will resend or fix access within 2 business days. Missed delivery dates are covered by our Refund & Cancellation Policy.

9. Contact us